Trustees Don Ridgway and Peter Webber were delighted to present museum volunteer Ian Innes with a thank you card and gift voucher this week. Ian showed exceptional customer service during the museum’s recent VisitScotland assessment, achieving five stars in the service and hospitality grading. The museum achieved an overall grading of three stars and will continue to develop its offer to visitors in the hope of achieving four stars in the future.
David has been signed up as a museum volunteer since May 2017. He splits his time between working at the front desk and as a guide. He is always extremely willing to help wherever he is needed.
Q. What made you become a volunteer at the DMofT?
A. While on a career break, I was looking for something to do to fill my day, and I spotted an advert asking foR volunteers to help as a guide on a bus tour organised by the DMofT. From there I was asked to help in the museum and I was hooked. I now volunteer two days a week and hope to help more on the events and open days.
Q. Would you say volunteering is fun?
A. It is excellent fun, I don’t think of it as work. Every day is different and everyone is very friendly.
Q. What has been the best bit about working at the DMofT?
A. I really like interacting with the visitors, I get great pleasure out of passing on information to them and seE them enjoying their time at the DMofT
Q. What have you gained out of your time at the DMofT?
A. I have gained a vast amount of knowledge as well as new friends. I learn something new every time I volunteer at the museum. I have since got a job at the Dundee Industrial Heritage Ltd and I am currently working at Verdant Works, this is all down to me enjoying my time at DMofT and therefore changing my career.
Q. What would you like to see in the future at the DMofT?
A. I want to see the museum grow and attract more visitors, I am very excited about the Maryfield site and I am looking forward to the day when we move up there.
A joint venture between Dundee Museum of Transport and Airport Travel Dundee is aiming to link the City’s cultural heritage attractions by coach. Supported by Scottish Enterprise’s Cultural Tourism Fund, the tours will see passengers guided to attractions and served afternoon tea before making their final stop at the top of the law to take in the stunning panoramic view of the City.
Four trial tours will be taking place on the following date: 25 & 26 April and 2 & 3 May. The museum is eager to recruit four volunteer guides to escort the passengers during their tour.
The conductors will be the first point of contact with the passengers. Main duties will include:
Ensuring all passengers are accounted for from the beginning to the end of the tour.
Making sure the tour stays on schedule.
Providing a link between the attractions, ensuring that they are aware of the visit before arrival.
Ensuring the safety of passengers while they are on the bus.
Providing historical information about the City, the attractions being visited and answering any questions passengers may have.
Gathering passenger feedback.
Training will be provided for this role. Conductors will be enrolled in the WorldHost Training Scheme and will be provided with appropriate resources to carry out the role.
The following skills and knowledge will be an advantage for any potential conductor:
Excellent communication skills.
A friendly and confident manner.
A familiarity with Dundee’s past, present and ambitions for the future and a willingness to learn more about the City.
Passengers will be able to book tours Monday – Sunday from around 10am until 4pm therefore a flexible approach to this role is required.
If this sounds like something you would like to be involved with then get in touch! Please send a CV no later than 5pm on Wednesday 5th April to email@example.com.
Some of our volunteers have been working away on one of our many projects. For the start of next season we will have a play bus at the museum in an new play area, ideal for family visits.
It will also be used for school visits as an educational hub at the start of one of our ever increasing school visits. We are in discussions with Planning and Transportation for a coach park in Market Street so watch this space.
Piotr Struminski, one of our members, has been doing volunteering work for the transport museum playing a big part in our accountancy’s side preparing our end of year accounts. Piotr is in his 4th year at Abertay university.
We would like to welcome you along to our Volunteer and Membership awareness weekend (2nd & 3rd July 2016) at Dobbies, Monifieth.
We will be at Dobbie’s all weekend so why not drop down, get a coffee and meet up with some of our members to find out more of what we at the Transport Museum are up to.
“We are always on the lookout for volunteers. This is just like running a big house, there is always plenty to do. Front of house are always busy in the Café and we give our volunteers a brief on our display so when the public come in they like to talk to our volunteers to get an insight of what the museum is up to, and as usual there is plenty going on just look at our News Section” – Jimmy MacDonell, DMofT Chairman.